Frequently Asked Questions
Everything you need to know about your beauty and hair care shopping experience.
How long does shipping take for hair products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days, while expedited options are available at checkout for faster delivery.
What is your return policy for wigs and hairpieces?
For hygiene reasons, we only accept returns on items that are unopened, unworn, and still in their original packaging with all tags attached within 30 days of purchase.
Are the products sold on Ebonyline authentic?
Yes, we guarantee that all products, including premium lace fronts and professional hair care brands, are 100% authentic and sourced directly from the manufacturers.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact our customer service team within 1 hour of placement if you need to make changes or cancel.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure payments through PayPal.